What payment methods does Zeezbee accept?

We accept all major credit cards, Paypal, and Apple Pay (US customers only). We also accept payments from Affirm.

Please note we can only accept one form of payment per order. Refunds are always issued to the original form of payment and cannot be refunded to a different form of payment for any reason.

If you have any billing questions regarding your Pay Monthly by PayPal, please get in touch with PayPal directly.

Promotional Code Usage

Zeezbee promotional codes are valid on Zeezbee merchandise only, excluding clearance items, warranties, sample sale, and door busters.

Please enter promo code at time of purchase in your shopping cart.

If you forget to add a promotional code, please email us within 72 hours of ordering at info@zeezbee.com and we will assist you! We are unable to accept expired promo codes past 72 hours of placing an order.

How can I track my order?

When your order ships, you’ll automatically receive an email with a tracking number from the shipping company.

When should I expect to receive my order?

Orders typically ship in 72 hours. Once shipped, you’ll receive an email notification from the shipping company with the tracking number. Delivery dates depend on your location.All rugs are shipped from our showroom in Berkeley, CA.

How do I update my shipping address or adjust my order?

If you just placed your order and realized your shipping address has an error, please call us and email us right away. We ship orders in 72 hours, so we need to hear from you quickly to make a change.

Can I speak to someone about my order?

We are available by phone 11 AM to 4 PM PST Monday to Saturday. The chat feature on our homepage is available until 7pm daily. As a family business, we are closed Sundays.

How to Call Us: 800-4000-RUG
Direct Business Line: 510-520-7847
How to Email Us: info@zeezbee.com

What happens if my order is returned to Zeezbee?

If a rug is returned to Zeezbee because the address is incorrect, we’ll contact you to arrange shipping and to ensure you know when to expect your shipment. The repeat shipping will be paid by the customer.

What is your shipping policy?

What is your return policy?

How do I measure my room correctly for a rug?

Good question! When selecting a rug for your home or office, keep in mind that the dimensions given are for the rug itself, and don’t include the fringe.

This is your reminder to measure your room carefully before purchasing a rug.

If you have questions about fitting a rug to your space, don’t hesitate to contact us for assistance.

Should I purchase a rug pad?

We recommend rug pads to keep your rug firmly in place. They are useful on both hard surfaces, like hardwood, concrete, and tile, as well as soft surfaces, like carpet.

Rug pads can be trimmed to fit perfectly under your rug. Here are some tips.

  1. Place your area rug on top of your rug pad.
  2. Allow the creases to relax for 24-48 hours before trimming.
  3. Use fabric scissors to
  4. Handmade rugs have uneven sides. Therefore, use a pencil to trace the line before cutting.
  5. Trim .5-1 inch shorter than the rug

Place your rug and furniture back

Are the colors on your website accurate?

The rug photos we display have the most accurate color depictions possible, however inconsistencies between device monitors mean that we can not guarantee that the colors you see on this site will not be be somewhat different from the actual product. Additionally, lighting in particular locations can alter the apparent color of rugs and other items. We cannot guarantee color accuracy for the images on the site. If you receive an item that is not the color you expected or need, you may return it according to our return policy.

Can I custom order a rug to get a particular color I want?

Yes, we have workshops we work with directly. Some of our rug designs can be custom ordered with a particular color combination or dimensions. Contact us for more information.

My rug is shedding, is this normal?

It’s normal for some new wool rugs to shed. Depending on the type of wool and where it is being used, it may continue to shed over the span of its lifetime.

Here are some tips to help prevent shedding:

  • Lightly vacuum your rug regularly, going with the grain of the pile and not against it
  • Do not use the vacuum on the setting closest to the ground
  • Use a rug pad to further protect the rug
  • If possible, move it to a low traffic area

Does Zeezbee have a retail store?

Zeezbee has a showroom in Berkeley, CA. It’s known as the Solano Oriental Rug Gallery, at 1849 Solano Avenue, Berkeley, CA. Our family business has been on Solano Avenue for decades.

Does Zeezbee clean and repair rugs?

Yes, information about rug cleaning, rug repair, and rug restoration is on our showroom pages. Rugs can be shipped to us for those services, contact us for arrangements.

Does Zeezbee appraise rugs?

Yes, because of our decades in the rug industry the owner of Zeezbee is one of the most knowledgeable rug people in the United States. Please visit rug appraisals in our showroom section.